Reference all the email notifications that are sent to participants in a Torch Group Coaching program.
Note: Email notifications are sent from experience@torch.io and include standard Torch branding by default.
Group Coaching emails
Send timeframes are in calendar days, inclusive of weekends and holidays.
When It’s Sent | |
|---|---|
Sent automatically to a participant when they’re invited to a group coaching cohort. | |
Sent automatically to a participant 2 days after the “Initial invitation” notification if they still haven’t accepted their invitation. | |
Sent automatically to a participant 4 days after the “Initial invitation” notification if they still haven’t accepted their invitation. | |
Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t accepted their Torch invitation. | |
Sent automatically to group coaching participants when a meeting has been scheduled. Includes a calendar invite attachment. | |
Sent automatically to group coaching participants if a meeting’s date, time, or location has been changed. Includes an updated calendar invite attachment. | |
Sent automatically to group coaching participants 48 hours before an upcoming meeting. Includes a calendar invite attachment. | |
Sent automatically to group coaching participants 1 hour before an upcoming meeting. Includes a calendar invite attachment. | |
Sent automatically to group coaching participants when they’re sent a message on the Torch platform. | |
Sent automatically to group coaching participants when someone replies to a message sent on the Torch platform. | |
Sent automatically to a participant the day before a survey is due if they still haven’t completed it. | |
Complete your Group Coaching Expectations survey reminder #1 | Sent automatically to a participant immediately after they accept their program invitation. |
Complete your Group Coaching Expectations survey reminder #2 | Sent automatically to a participant 1 week after the “Complete your Group Coaching Expectations survey reminder #1” notification if they still haven’t submitted their Group Coaching Expectations survey. |
Sent automatically to participants immediately after the 3rd group coaching meeting is complete. | |
Sent automatically to a participant 1 week after the “Complete your Group Coaching Experience survey reminder #1” notification if they still haven’t submitted their Group Coaching Experience survey. | |
Sent automatically to participants immediately after the 5th group coaching meeting is complete. | |
Sent automatically to a participant 1 week after the “Complete your Group Coaching Impact survey reminder #1” notification if they still haven’t submitted their Group Coaching Impact survey. | |
Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t completed a specific program survey. |
Email content
Any information specific to your organization or program, or to an individual participant, is presented in brackets below. Some email notifications also include call-to-action buttons that link participants directly to the Torch platform, which are indicated by bolded text followed by a “[Button, hyperlinked]” label.
Initial invitation
Subject: [Organization Name] + Torch has invited you to a group coaching program
Content:
Dear [Participant First Name],
Congratulations! [Organization Name] is invested in your professional development and has invited you to participant in the [Group Coaching Program Name] program.
As part of this program, you’ll regularly meet as a group with your coach, [Coach Full Name], who will lead discussions on topics specifically curated to help your professional development. With your group, you will be able to build critical skills, practice new behaviors, and learn from each others’ experiences.
Accept your invite to learn more about the program and see your upcoming group coaching session dates and times.
Start group coaching [Button, hyperlinked]
Invitation reminder #1
Subject: Reminder: [Organization Name] + Torch has invited you to a group coaching program
Content:
Hi [Participant First Name],
Just a quick reminder - [Organization Name] has invited you to participate in the [Group Coaching Program Name] program.
As part of this program, you’ll regularly meet as a group with your coach, [Coach Full Name], who will lead discussions on topics specifically curated to help your professional development. With your group, you will be able to build critical skills, practice new behaviors, and learn from each others’ experiences.
Start today to learn more about the program and see your upcoming group coaching session dates and times.
Start group coaching [Button, hyperlinked]
Invitation reminder #2
Subject: Reminder: [Organization Name] + Torch has invited you to a group coaching program
Content:
Hi [Participant First Name],
We wanted to remind you one last time that [Organization Name] has invited you to participate in the [Group Coaching Program Name] program.
Group coaching is a great way to build critical skills, practice new behaviors, and learn from others’ experiences.
Please accept your invitation so you don’t miss out on your chance to participate in this group coaching program.
Start group coaching [Button, hyperlinked]
“Invite not accepted” action item (Optional send)
Subject: You have a pending invitation to a Torch group coaching program
Content:
Hi [Participant First Name],
[Organization Name] has recently invited you to a group coaching program run by Torch, but it looks like you haven’t accepted the invite yet.
If you would like to participate in this program, please accept your invitation. We don’t want you to miss out on this opportunity!
Start group coaching [Button, hyperlinked]
Meeting invitation
Subject: Invitation: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
[Participant First and Last Name]
[Other Group Coaching Participants Listed with First and Last Name]
RSVP View or manage on Torch [Button, hyperlinked]
Meeting updated
Subject: Meeting updated: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
[Participant First and Last Name]
[Other Group Coaching Participants Listed with First and Last Name]
RSVP View or manage on Torch [Button, hyperlinked]
Upcoming meeting reminder #1
Subject: Meeting coming up: [Session Number: Session Title] @ [Session Date and Time]
Content:
[Session Number: Session Title]
When [Session Date and Time]
Where [Session Link]
Who [Group Member Names]
RSVP View or manage on Torch
Upcoming meeting reminder #2
Subject: Reminder: Your meeting starts in 1 hour
Content:
[Session Number: Session Title]
When [Session Date and Time]
Where [Session Link]
Who [Group Member Names]
RSVP View or manage on Torch
New message
Subject: New message from [Coach Full Name] in “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]”
Content:
[Coach Full Name] sent a message in “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]”:
[Coach Full Name] [Time and Date of Message]
[Text of Message]
View message [Button, hyperlinked] Or reply to this email to send a response
New reply to a message
Subject: [Coach First and Last Name] replied to a message in “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]”
Content:
[Coach First and Last Name] replied to a message in “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]”:
[First and Last Name of Original Message Sender] [Time and Date of First Message]
[Text of First Message]
[Number of Previous Replies, If 2+]
New reply
[Coach First and Last Name] [Time and Date of Reply]
[Text of Most Recent Reply Message]
View message [Button, hyperlinked] Or reply to this email to send a response
Survey due soon alert
Note: The content for this email is different depending on if its the Group Coaching Expectations, Group Coaching Experience, or Group Coaching Impact survey that’s due.
Survey #1 - Group Coaching Expectations
Subject: Due tomorrow: Tell us about your Torch group coaching expectations
Content:
Hi [Participant First Name],
You have a task due tomorrow:
“Tell us about your group coaching expectations”
Please take a few minutes to complete it to provide your coach with valuable insight into what you’re looking to work on.
Complete task [Button, hyperlinked]
Survey #2 - Group Coaching Experience
Subject: Due tomorrow: How is Torch group coaching going so far?
Content:
Hi [Participant First Name],
You have a task due tomorrow:
“How is group coaching going so far?”
Please take a few minutes to complete it to provide valuable feedback on how your group coaching experience is going so far.
Complete task [Button, hyperlinked]
Survey #3 - Group Coaching Impact
Subject: Due tomorrow: How was your Torch group coaching experience?
Content:
Hi [Participant First Name],
You have a task due tomorrow:
“How was your group coaching experience?”
Please take a few minutes to complete it to help us track your growth and progress throughout your group coaching program.
Complete task [Button, hyperlinked]
Complete your Group Coaching Expectations survey reminder #1
Subject: New Torch action item: Complete your coaching expectations survey
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please complete your coaching expectations survey by [Due Date].
Complete task [Button, hyperlinked]
Complete your Group Coaching Expectations survey reminder #2
Subject: Reminder: Complete your coaching expectations survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete the coaching expectations survey by [Due Date].
Complete task [Button, hyperlinked]
Complete your Group Coaching Experience survey reminder #1
Subject: New Torch action item: Complete your coaching experience survey
Content:
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please complete your coaching experience survey by [Due Date].
It will only take a few minutes and will provide valuable feedback on how your coaching experience is going so far.
Complete task [Button, hyperlinked]
Complete your Group Coaching Experience survey reminder #2
Subject: Reminder: Complete your coaching experience survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete the coaching experience survey by [Due Date].
It will only take a few minutes and will provide valuable feedback on how your coaching experience is going so far.
Complete task [Button, hyperlinked]
Complete your Group Coaching Impact survey reminder #1
Subject: New Torch action item: Complete your impact survey
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please complete your impact survey.
It will only take a few minutes and will help us track your growth and progress throughout your coaching journey.
Complete task [Button, hyperlinked]
Complete your Group Coaching Impact survey reminder #2
Subject: Reminder: Complete your impact survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete your impact survey.
It will only take a few minutes to complete and will help us track your growth and progress throughout your coaching journey.
Complete task [Button, hyperlinked]
“Survey not completed” action item (Optional send)
Subject: Please complete your survey on Torch
Content:
Hi [Participant First Name],
I noticed you haven’t responded to your survey on Torch. These surveys help us provide you with a better experience. We kindly as that you spend just a couple minutes to fill it out.
Complete survey [Button, hyperlinked]