Help Center
How can we help illuminate your coaching journey?
Browse documentation for participants, coaches, and program managers — from getting started to advanced reporting and administration.
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Most popularGetting Started with Torch Coaching
New to a Torch Coaching Program? Kickstart your growth journey by completing the items outlined below.
MatchingSelect Your Coach
Ready to review your coach options, learn about their backgrounds, and select a coach? Follow these steps to learn how.
360 FeedbackComplete your 360 Feedback
360 Feedback is an opportunity to reflect on your leadership and invite your manager and colleagues to provide feedback on your strengths and growth opportunities at the start of coaching.
Manager alignment meetingSchedule a Manager Alignment Meeting
With Manager Alignment Meetings, you can invite someone who isn’t on the Torch platform, like your manager or another stakeholder within your organization, to a meeting with you and your coach.
Coaching meetingsSchedule a Meeting
Ready to put a meeting with your coach on the books? Follow these steps to schedule a meeting from the Torch platform.
Colleague feedbackRequest Colleague Feedback
The Colleague Feedback feature allows you to ask your colleagues about the growth they’ve seen in you at work since you’ve started meeting with your Torch coach. The colleagues you invite to participate will complete a brief survey designed to be intuitive and actionable, so you have clear guidance on what’s working and where you should focus next.
Browse more topicsTorch Coaching 101
Embarking on a Torch Coaching program? Read this article to learn more about the Torch Coaching Principles and your coach's role in the overall experience as well as understand the matching process.
Getting startedYour Coaching Copilot: A Toolkit for Program Managers
Ready to bring the power of Torch Coaching to your organization? Here you’ll find all the resources you need to get a successful coaching program up and running, including best practice tips, tried and true strategies, and customizable templates.
Driving engagementTips for Keeping Up Coaching Momentum
Check out our best practice tips for helping participants keep up their momentum with coaching.
Torch 360Torch 360 Overview for Admins
Learn everything you need to know about Torch 360 in this article, including what it is, how it works, and the coaching insights you’ll get access to.
ReportingCoaching Reports Overview
Torch provides key metrics to help you monitor coaching engagement, gain insights into coaching themes, understand the current state of your participants’ leadership, and measure the impact of coaching. We’ve outlined all of our reports in this article, along with the main questions they answer, the data they include, and how to access them.
Program notifications1:1 Coaching Email Notifications Overview
Reference all the email notifications that are sent as part of a Torch 1:1 Coaching program.
SurveysUnderstanding Surveys in New Torch Coaching Programs
Review this article to learn more about the purpose of and data collected in each of the surveys within your coaching program, as well as when participants will complete them.
Browse more topicsIntro to Torch Coaching for Program Managers
Launching a new Torch Coaching program? Read on to learn about the participant experience after program launch and understand the milestones participants will complete throughout their coaching journey.
Discover what’s newWhat's New at Torch: September 2025
Here’s what’s new at Torch in September 2025.
Browse by topic
140 articlesNo. 01
Start here
Orientation for participants, program managers, and leaders new to Torch.
No. 02
Coach matching
Selecting a coach, rematching, and designing participant selection.
No. 03
Meetings & video
Scheduling, RSVP, Zoom, and video-call troubleshooting.
- 22 Ways to Leverage Your Torch Coaching Meetings
- Attend a Manager Alignment Meeting
- Build Manager Alignment Meetings into Your Program
- Cancel a Meeting
- Change Your Meeting Background
- Change Your RSVP
- Edit or Reschedule a Meeting
- FAQs on Meeting with Your Coach
- Join a Meeting
- Manage the Zoom Integration in New Torch
- Prepare for a Manager Alignment Meeting
- RSVP to a Meeting
- Schedule a Manager Alignment Meeting
- Schedule a Meeting
- Troubleshoot Common Issues in Torch Video Meetings
- Use Zoom Videoconferencing for Your Meeting
No. 04
Spark AI
Torch's AI-powered coaching capabilities and notifications.
No. 05
Torch 360 feedback
Assessments, results, and the 360 feedback experience.
- Complete your 360 Feedback
- Interpret Your 360 Assessment Results
- Standalone 360 Assessment FAQs
- Take the 360 Assessment
- Tips for debriefing Standalone 360 Assessment results
- Tips for releasing Standalone 360 Assessment results
- Torch 360 Report
- View a participant's Standalone 360 Assessment results
- View the Status of Your 360 Assessment Feedback Requests
- View Your 360 Assessment Results
No. 06
Group coaching
Running, joining, and learning from group programs.
No. 07
Goals & paths
Learning goals, action items, and path templates.
No. 08
Leadership capacities
Torch's leadership framework and how it shapes coaching.
No. 09
Colleague feedback
Requesting, giving, and reviewing 360-style colleague feedback.
No. 10
Surveys
Compatibility, experience, and impact surveys.
No. 11
Reporting & insights
Program reports, engagement metrics, and themes.
No. 12
Admin & access
Roles, SSO, integrations, and admin tooling.
- About the Admin Tool: User Panel
- Assign the Owner, Admin, or Editor Role to an Existing User
- Coaching Reports Overview
- Customize a Getting Started Guide for Your Participants
- Develop a Communication Plan
- Edit a Cohort Admin
- Install Slack integration
- Invite an Admin to the Platform
- Role-Play Simulations
- Set Up SAML Single Sign-On (SSO)
- Torch Domains and IP Addresses to Allow
- Understanding Torch Platform Roles
No. 13
Notifications
Email notifications and calendar invites.
- 1:1 Coaching Email Notifications Overview
- 1:1 Coaching Email Notifications Overview
- Add a Meeting to Your Personal Calendar from the Invite Email
- Change Your Email Address for Program Notifications
- Change Your Email Address for Program Notifications
- Change Your Email Notification Preferences
- Change Your Email Notification Preferences
No. 14
Account & support
Account settings, browsers, and troubleshooting.
- Change your time zone
- Change Your Time Zone
- Complete Your Enrollment in Torch Coaching
- Deactivate User Accounts
- Deactivate your account
- Deactivate Your Account
- Reset your password
- Reset Your Password
- Supported Internet Browsers
- Supported Internet browsers
- Switch Your Profile View
- Troubleshooting Coach Help Center login issues
No. 15
Privacy
How Torch handles your data.
No. 16
Release notes
What changed, month by month.
- 360 Assessment FAQs for Admins
- 360 Assessment FAQs for Participants
- Torch 1.148 - August 20, 2022
- Torch 1.149 - September 10, 2022
- Torch 1.150 - September 24, 2022
- Torch 1.153 - November 19, 2022
- Torch 1.154 - December 10, 2022
- Torch 1.155 - January 7, 2023
- Torch 1.156 - January 21, 2023
- Torch 1.157 - February 4, 2023
- Torch 1.158 - February 25, 2023 - 2023
- Torch 1.159 - March 11, 2023 - 2023
- Torch 1.161 - April 15, 2023 - 2023
- Torch 1.164 - June 3, 2023 - 2023
- Torch 1.165 - June 24, 2023
- Torch 1.166 - July 15, 2023 - 2023
- Torch 1.168 - August 12, 2023
- Torch 360 Overview for Admins
- Torch 360 Overview for Participants
- Torch 360 Report
- Torch Release Notes - November 2023
- What's New at Torch: April 2025
- What's New at Torch: August 2024
- What's New at Torch: December 2023
- What's New at Torch: February 2024
- What's New at Torch: February 2025
- What's New at Torch: February 2026
- What's New at Torch: July 2024
- What's New at Torch: June 2025
- What's New at Torch: May 2024
- What's New at Torch: November 2024
- What's New at Torch: October 2024
- What's New at Torch: September 2025
No. 17
More articles
Everything that didn't fit elsewhere.