Torch provides key metrics to help you monitor coaching engagement, gain insights into coaching themes, understand the current state of your participants’ leadership, and measure the impact of coaching. However, we understand that not everyone is a data nerd at heart. To help you tell the story of your program, we’ve outlined all of our reports below along with the main questions they answer, the data they include, and how to access them.
Torch tip: In your Torch account, the Coaching Engagement, Coaching Impact, Coaching Themes, Organizational Insights, Torch 360, and Meetings reports are accessible from the Admin side-navigation menu under Reports. To see the Overview, Action Items, Participants, Surveys, or Path Progress tabs, select an individual program instead.
Coaching Engagement Report
The Coaching Engagement report gives you an overview of the pending action items, key metrics, and meeting data for all your programs in one place.
Answers these questions
How are my coaching programs going, and how can I make them go even better?
What reminders to my users are needed to further engage them in their coaching programs?
What are the coaching meeting trends and 360 assessment completion rates?
How many meetings have individual participants completed, and how many are upcoming?
Data highlights
Learn more about the admin action items, key metrics, and meeting data accessible in this report.
How to access
From the left-hand navigation, click Reports > Coaching engagement.
Coaching Impact Report
The Coaching Impact report gives you visibility into key participant outcomes at the end of your Torch coaching program by incorporating quantitative metrics and qualitative feedback.
Answers these questions
How valuable was coaching to the participants?
What were participants’ leadership strengths and opportunities at the start of coaching?
Which leadership skills have participants focused on improving?
What did participants take away from their coaching experience?
Data highlights
Learn more about the metrics in this report.
How to access
From the left-hand navigation, click Reports > Coaching impact.
Coaching Themes Report
The Coaching Themes report helps you keep a pulse on what your participants are working on in coaching so you can better understand their needs.
Answers these questions
What are coaching participants focused on?
How are coaching themes trending over time?
What are the most popular coaching conversation topics?
Data highlights
Learn more about the metrics in this report.
How to access
From the left-hand navigation, click Reports > Coaching themes.
Organizational Insights Report
The Organizational Insights report helps you see a clear picture of the current state of your leaders and organization based on 360 Feedback and 360 assessment responses from coaching participants and feedback providers.
Answers these questions
What leadership challenges do employees see in my organization?
How are the main themes different for specific coaching programs, cohorts, or timeframes?
Data highlights
Learn more about the metrics in this report.
How to access
From the left-hand navigation, click Reports > Organizational insights.
Torch 360 Report
The Torch 360 report gives you the full picture of participants’ leadership at the start of coaching, providing 360 Feedback insights to guide initial development priorities.
Answers these questions
Which leadership capacities need improvement across my organization?
What are participants’ top strengths and top growth opportunities?
Data highlights
Learn more about the metrics in this report.
How to access
From the left-hand navigation, click Reports > Torch 360.
Meetings Report
Though it may look like a list of meetings at first glance, the filter options allow you to drill down into meetings by program, cohort, participant, timeframe and more within this report.
Answers these questions
How many meetings have been completed within a particular program or cohort, or by a particular participant?
How many hours of coaching have been completed within a particular program or cohort, or by a particular participant?
Where can I get a feel for how many upcoming meetings my participants have scheduled?
Data highlights
From the Meetings report, you can view a list of all the meetings within the programs you have access to, including the date and time, duration, program, cohort, and meeting status (upcoming, completed, or canceled).
Extensive filter options give you flexibility with how you want to view the data based on the specific questions you want to answer. The "Number of Meetings" and "Sum of Durations" (the total time participants spent in meetings) summaries at the top update accordingly when you adjust the filters.
How to access
From the left-hand navigation, click Reports > Meetings.
Overview Tab
The Overview tab gives you a high-level summary of all partnerships within a cohort as well as the number and percentage of participants at each stage of the coaching process.
Answers these questions
What partnerships are in a cohort?
How many participants are in each stage of the coaching process?
Data highlights
The Participant stage funnel displays a graphical representation of the number and percentage of participants who have been invited, completed their match profile, have been sent coach recommendations, are in partnership, or have completed their partnership.
In the Partnerships section, you can view the status, start date, end date, and originally set duration for each partnership within the cohort.
Here you can also view quick details about the cohort, such as the Cohort admin and Cohort launch date.
How to access
Follow these steps to view the Overview tab for a specific cohort.
Action Items Tab
Action items help you keep your program on track by alerting you to participants who are behind on program tasks. These alerts are populated after a platform reminder has been sent to the participant about a task and they still haven't completed the necessary action.
Answers these questions
Are there any participants who are stuck in their coaching progress?
If so, why?
How can I help them get back on track?
Data highlights
Learn more about action items and when they are triggered.
How to access
View the Action Items tab and take action on the action items within your program.
Participants Tab
The Participants tab brings you up to speed on where each participant within a specific cohort is in the coaching process.
Answers these questions
Where are participants in their coaching journey?
How long have they been there?
Data highlights
From the list of participants, you'll have access to each participant's email and stage as well as how long they've been in their current stage. Stages include:
Invited - The participant has been sent an invite to this cohort.
Match profile completed - The participant has completed their match profile survey.
Coach recommendations sent - The participant has been sent coach options.
In partnership - The participant has selected a coach and has started their partnership.
In partnership - rematched - The participant has selected a new coach and is continuing their partnership.
Completed partnership - The partnership has ended successfully.
Completed partnership - unsuccessful - The partnership has been intentionally ended before the scheduled end date and the participant is not seeking a new coach. This participant's survey data has been removed from cohort and program reports.
You'll also see who each participant has matched with or if they have been flagged with one of the following statuses:
Coach not selected - The participant's coach options have expired.
Paused - The participant's coaching engagement is temporarily on hold due to ongoing discussions between you and the Torch Engagement Team about the participant's intended coaching experience.
Rematch in progress - Coach options are being prepared for the participant, whether their coach options expired, they requested new coach options, or their partnership was archived as unsuccessful.
Note: Want to know more about a participant's experience? Download the full data set by clicking Export CSV. The file will give you access to additional information for each participant, like the program invitation sent date, account created date, match survey completion date, coach bios sent date, and initial coach match date.
How to access
From the left-hand navigation, click Programs. Select your program. The Cohorts tab opens by default. Select your cohort, then click the Participants tab.
Surveys Tab
Depending on the length of your coaching program, participants will complete up to four surveys. You can view the results at the program-level and individual cohort-level.
Answers these questions
What's the response rate for each survey?
How did participants respond to individual survey questions?
Data highlights
Learn more about program surveys and the data collected in each.
How to access
Follow these steps to view the Program surveys or Cohort surveys tab.
Note: Want to view or download the survey responses for multiple programs at a time? Use the Surveys report instead. Access it by clicking Reports in the left-hand navigation, then Surveys.
Path Progress Tab
The Path Progress tab gives you an overview of how participants have interacted with each resource in your program. You can view the data for individual, multiple, or all cohorts within a program.
Answers these questions
How many participants have viewed, completed, and discussed each resource?
Which action has each participant taken on a particular resource?
How are participants engaging with content over time?
Data highlights
The Path Progress overview is organized by section. There's a line item for each resource within a section and a visual summary of the percentage of path participants who have viewed, completed, or discussed the resource.
From the detailed report view for a resource, you'll also have access to the names and emails of each participant and the specific actions they have taken on the resource. For survey resources, you'll also be able to view the overall responses to each survey question as well as the names of the participants, their scheduled survey dates, and if they have completed the survey or not. If a participant has completed a survey, the completion date will be displayed.
How to access
Follow these steps to view the Path Progress tab.