Troubleshooting Coach Help Center login issues

Need help logging in to the Coach Help Center? Reference solutions to the most common issues below.

Check your email for the account activation link

We’ve automatically sent account activation emails to all Torch coaches who have not previously logged in to the Help Center.

Check your email for the Help Center account activation email. It will be sent from Torch Support with the subject line “You are invited to join ‘Torch' knowledge base!”

If you don’t see the account activation email, check your spam folder and any other emails you use for coaching. If you still don’t see the email, you likely already have an activated Help Center account. Go to the next solution.

Click the Activate your account button in the email to set up your password.

After entering and confirming your password, click Login. You’ll be automatically redirected to the public Help Center homepage. This will activate your account, but you will still need to log in.

Click Coach Help Center in the top-navigation bar.

Enter your email and newly created password, then click Login.

Make sure you’re using the correct email

Your Help Center login is different from the login you use for the Torch platform.

Access the Coach Help Center login page.

If you use more than one email for coaching, try using your other email address to log in.

    If you still can’t log in or forgot your password, go to the next solution.

Reset your password

If you have an existing Help Center account but forgot or don’t know your password, follow these steps to reset it.

Access the Coach Help Center login page.

Click Forgot password?.

Enter your email, then click Send reset link.

If you have multiple email addresses for coaching and aren’t sure which one is associated with your Help Center account, click Back to login and repeat steps 2 and 3 using your other email address.

Check your email(s) for the link to reset your password. Click the Reset Password button in the email.

Enter and confirm your new password, then click Reset. You’ll be automatically redirected to the public Help Center homepage.

Click Coach Help Center in the top-navigation bar.

Enter your email and newly created password, then click Login.

Request access to the Help Center

It’s possible your Help Center account hasn’t been created yet. Let’s get an account set up for you!

At the bottom of this article, click the Still need help? button, then Submit a support request.

Fill out the support request form that appears. Enter the email address you want to use for your Help Center account, then your name. For the Request Submitter Type, select I am a Torch Coach.

Under Coach Support Type, select Login and Account Management.

For Summary of issue, enter “Requesting Coach Help Center Account”. In the Description field, mention that you are unable to login to the Coach Help Center and confirm the email address you want to use for your account.

Click Submit. You’ll hear back from our Support team soon.