Torch 1.159 - March 11, 2023
  • 10 Mar 2023
  • 1 Minute to read

Torch 1.159 - March 11, 2023


Article Summary

Torch is excited to release new enhancements to the Torch Platform as well as changes specifically for the New (Beta) Torch Managed Coaching Platform on Saturday, March 11.

Changes and Enhancements

Torch Platform

Available Now! Submit your support requests directly on the Torch Platform!

  • In platform support requests make it easier for you to submit your support requests and enable the Torch support team to provide faster, more helpful responses.
  • In platform support requests can be made by clicking the question mark on the bottom right corner of the Torch Platform and then selecting “Contact Support”or by selecting “Contact Support” at the bottom of help.torch.io.


  • Beginning March 31st, email support requests will no longer be available so start submitting all of your future support requests on the platform!

New (Beta) Torch Managed Coaching Platform

Use your corporate Zoom account for coaching sessions in the new (Beta) Torch Managed Coaching Platform. You may now authenticate your corporate Zoom account with the new Torch platform so your team can schedule sessions using Zoom. This integration requires assistance from your company’s Zoom administrator. If you used Zoom in the old Torch platform, then you must re-authenticate in the new Torch platform. Follow these steps to get started.


Interested in moving your admin and participant experiences to our upgraded platform experience? Talk to your Customer Success Manager today!

Influence the Product Roadmap at Torch

Help shape the future of the Torch platform by sharing your expertise through Torch’s product and marketing research initiatives. If you’re interested in participating in research on a quarterly basis, learn more and sign up HERE.



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