Manage the Zoom Integration

With a Zoom Integration, all participants in your organization's program will see Zoom as the default location when scheduling meetings on the Torch platform. Follow the steps below to add or remove the Zoom Integration for your organization.

Add the Zoom Integration for Your Organization

A Zoom account with administrator privileges is required to complete the integration configuration. Follow the relevant instructions below depending on if you are the Zoom administrator or if you are not the Zoom administrator for your organization. 

I am the Zoom administrator

Follow these steps if you are a Torch administrator and also have a Zoom administrator account that you can use to authenticate your organization.

Log in to Torch. In the bottom-left corner, click Admin settings.

The General tab opens by default. Click the Integrations tab.

On the Zoom Teleconferencing card, click See details.

In the panel that opens on the right, click I am the Zoom Teleconferencing administrator and can authenticate right now, then click Authenticate now as Zoom Teleconferencing administrator.

A "Connect Zoom to Torch" page will open in a new browser tab. Click New authentication.

After editing your authentication name if desired, click Create. 

A Zoom sign in window for authentication will open automatically.

You'll then be prompted to sign in to the Zoom account you want to use for your organization using email and password or SSO.

Click Allow to add the Torch Leadership Labs app within the Zoom App Marketplace and allow Torch to integrate with your Zoom account.

You'll be automatically redirected back to the "Connect Zoom to Torch" page and will see an "Authentication successfully created" message in the bottom-left.

Click Finish to complete the Zoom connection in Torch.

You'll be automatically redirected back to the Integrations tab within the Torch platform. The Zoom Teleconferencing card will now display an "Added" status.

I am not the Zoom administrator

Follow these steps if you are a Torch administrator but do not have a Zoom administrator account that you can use to authenticate your organization. As part of these instructions, you will be required to send an authentication request to the Zoom administrator at your organization. 

Log in to Torch. In the bottom-left corner, click Admin settings.

The General tab opens by default. Click the Integrations tab.

On the Zoom Teleconferencing card, click See details. 

In the panel that opens on the right, click I am not the Zoom Teleconferencing administrator and need to request authentication. Enter the email address of your company's Zoom administrator, then click Send authentication request. 

This will send an email to the address provided, requesting the recipient to authenticate Zoom for use by the Torch platform. You will see an "Authentication request sent" confirmation message at the top of your screen, and the status will say "Awaiting authentication".

Give your Zoom administrator a heads up that they'll be receiving an authentication request from Torch, and share the "Complete a Zoom Integration Authentication Request" instructions with them.

After the Zoom administrator has successfully completed the authentication, the Zoom Teleconferencing card will display an "Added" status.

Complete a Zoom Integration Authentication Request

Follow these steps if you are a Zoom administrator who received a Zoom Teleconferencing Integration Authentication Request.

Open the request email in your inbox. It will have "Zoom Teleconferencing Integration Authentication Request" in the subject line.

Click Begin Integration. This will open a "Connect Zoom to Torch" page.

Click New authentication.

After editing your authentication name if desired, click Create. 

A Zoom sign in window for authentication will open automatically.

You'll then be prompted to sign in to the Zoom account you want to use for your organization using email and password or SSO.

Click Allow to add the Torch Leadership Labs app within the Zoom App Marketplace and allow Torch to integrate with your Zoom account.

You'll be automatically redirected back to the "Connect Zoom to Torch" page and you will see an "Authentication successfully created" message in the bottom-left.

Click Finish to complete the Zoom connection in Torch.

Remove the Zoom Integration for Your Organization

Follow these steps if your organization has set up a Zoom integration with Torch that you want to fully remove. 

Once you've removed the Zoom integration: 

• Participants in your organization will no longer be able to select Zoom as the location when scheduling their meetings. 

• Any previously scheduled meetings will remain booked with Zoom, unless edited by the meeting host to use Torch videoconferencing or another provider. 

• Updates to previously scheduled meetings, specifically changes to the dates and times, will not be reflected in Zoom going forward unless the integration is re-enabled. 

• Torch will not receive post-meeting updates from Zoom for any meetings that occur in Zoom after the integration has been disconnected. This may cause gaps in participation reporting, unless you create a support request to ensure these meetings are manually logged by our Support Team.

Follow the steps outlined in the Zoom support article "Installing and uninstalling apps from Marketplace" to remove the Torch Leadership Labs app from your Zoom App Marketplace.

The will automatically trigger the integration into a disabled state on the Torch platform.

If you want to verify the disconnection, log in to Torch. In the bottom-left corner, click Admin settings.

The General tab opens by default. Click the Integrations tab.

On the Zoom Teleconferencing card, look for the "Not Added" status.