View the Coaching Engagement Report

The Coaching Engagement report gives you an overview of the pending action items, key metrics, and meeting data for all your Coaching programs in one place. Follow these steps to access the report, or reference more information about the included metrics at a glance.

Access the Coaching Engagement Report

From the left-hand navigation, click Reports, then Coaching engagement.

Here you'll see data for the programs and cohorts you have Admin access for.

In the Overview section you'll find a quick summary of what happened on Torch over the past 28 days, including data on monthly engaged coachees, monthly average meetings per user, and Torch Net Promoter Score (NPS). For more details about how a metric is defined and calculated, hover your cursor over the information icon next to its name.

For each data point, you'll see the current metric, a trend indicator arrow (up or down), the percentage change over the past 28 days, and a line chart showing the value over that timeframe. In the top-right of the section, you can reference the number of live programs that you have access to.

In the Admin action items section, you'll see a high-level summary of participants' outstanding tasks for each cohort that has pending action items. Click Take action next to a row to manage the action items for that cohort.

In the following Key metrics tab, you can learn more about user engagement, coaching meeting, 360 assessment, and learning goal trends. Here you can also view the progression of Torch Net Promoter Score and coach satisfaction scores over the full history of your Torch programs.

In the neighboring Coaching meetings tab, you can drill down into meeting data for individual participants and their respective partnerships.

Based on the specific information you want to report on, select your desired cohorts and user attributes (active, inactive, or paused partnership status) from the filter dropdown menus. After choosing your selections from each dropdown, click Apply. The data in the Key metrics and Coaching meetings tabs will update accordingly based on your selected filters.

To dive deeper into the data for a particular metric within the Key metrics tab, click View more details.

For Torch Net Promoter Score and Coach satisfaction, hover your cursor over a data point to view the score at that specific point in time.

Metrics at a Glance

Overview

Displays a summary of what happened on Torch over the past 28 days, highlighting the following data points:

• Monthly engaged coachees - Users in partnership who have completed at least one meeting or survey

• Monthly average meetings per user - The average number of coaching meetings users have per month

• Torch Net Promoter Score (NPS) - How likely users are to recommend Torch coaches. Learn more about how Coach NPS is calculated.

Admin Action Items

Each row of this table represents a cohort with pending action items. You'll see the total number of action items for that cohort, the program and cohort name, and a list of pending action item titles.

Key Metrics

User Engagement

Displays a bar chart with the number of users who have been invited to a program and who are in partnership each month over the last six months. To see the number of "Invited" or "In partnership" participants in a given month, hover your cursor over the relevant chart section.

• Invited - Participants who are in the "Invited", "Match profile completed", or "Coach recommendations sent" stages and have a user status of "Active" during the displayed time period.

• In partnership - Participants who are in the "In partnership" stage and have a user status of "Active" during the displayed time period.

Includes the sign up rate percentage, which is the number of "In partnership" users in the last displayed month included on the chart divided by the total number of users displayed.

Coaching Meetings

Displays a bar chart with the number of coaching meetings in "Completed" status that have occurred each month, along with the total number of meetings that have occurred. 

Includes a quick link to access the Meetings report and view data on the number of meetings that have been scheduled, the total time participants spent in meetings, and the details of the meetings.

360 Assessment

Displays a pie chart with the number of incomplete and complete 360 assessments. 

• Incomplete - 360 assessments in the "Not started," "Self-assessment pending," "Feedback pending," or "Eligible for release" stages.

• Complete - 360 assessments in the "Released" stage.

While you can generally expect to see one 360 assessment per partnership, the total number may be higher if your partnership path template includes more than one assessment, or any participants have been rematched with a different coach and have taken another assessment as a result. Additionally, if your coaching program does not include a 360 assessment, there will be no data visible on this chart. 

Includes a quick link to access the 360 Assessments report and view data on how your participants are progressing with their 360 assessments, along with aggregate results of the assessments. 

Learning Goals

Displays a pie chart with the number of participants who have and have not set learning goals.

• Not set - The total number of participants with 0 learning goals.

• Set - The total number of participants with at least 1 learning goal.

Torch Net Promoter Score

Displays a line graph with the progression of Net Promoter Score (NPS) over the full history of your Torch programs, which indicates users' likelihood to recommend their Torch coaching experience. 

Beneath the graph, you'll see the number of user scores included in the metric and the average score across the time period.

Coach Satisfaction

Displays a line graph with the progression of participants' coach satisfaction scores over the full history of your Torch programs.

Beneath the graph, you'll see the number of users included in the metric and the average score across the time period.

Coaching Meetings

Each row of this table represents a program participant and partnership. Keep in mind that an individual may show up more than once if they were rematched or went through a Coaching program multiple times. 

For each participant and partnership, you'll see:

• The participant's name along with the name of their partnership path

• Average number of meetings per month

• Number of completed meetings

• Number of upcoming meetings

• The date of the next scheduled meeting, if applicable

• The date of the most recently completed meeting, if applicable

• The partnership end date

Click a column name to sort the table rows by that specific metric in ascending or descending order.