Coaching Program Partnership Email Notifications Overview

This article outlines the out of the box partnership email notifications that are sent as part of a 1:1 Managed Coaching engagement on the Torch platform.

Keep the following in mind:

• The email content below is accurate for all 1:1 Managed Coaching engagements using the Torch standard template. Email content may vary if the template has been customized for your organization's program.

• Email notifications will have standard Torch branding by default.

• Emails are sent from experience@torch.io.

• All email send timeframes are in calendar days, inclusive of weekends and holidays.

Partnership Emails

Email content

Meeting scheduled

Subject: You’ve been invited: [Meeting Title] @ [Date] at [Time] [Time Zone]

Content:

Hi [Participant First Name], you've been invited to the following meeting:

[Meeting Title]

When

[Date]

[Time][Time Zone]

Where

Torch: [Meeting URL]

Who

[Coach First and Last Name] - [RSVP Status]

[Participant First and Last Name] - [RSVP Status]

Agenda

[Meeting Description]

Need help adding this meeting to your calendar?

Meeting RSVP

Subject: [Coach First and Last Name] going: [Meeting Title] @ [Date] at [Time] [Time Zone]

Content:

Just a heads up that [Coach First and Last Name] has updated their status to [Status - "going" or "not going"]

[Meeting Title]

When

[Date]

[Time][Time Zone]

Where

Torch: [Meeting URL]

Who

[Coach First and Last Name] - [RSVP Status]

[Participant First and Last Name] - [RSVP Status]

Agenda

[Meeting Description]

Edit

Reschedule or update this meeting [Hyperlink to platform]

Need help adding this meeting to your calendar?

Meeting reminder

Subject: Torch meeting tomorrow: [Meeting Title] @ [Date] at [Time] [Time Zone]

Content:

A quick reminder about your upcoming meeting

[Meeting Title]

When

[Date]

[Time][Time Zone]

Where

Torch: [Meeting URL]

Who

[Coach First and Last Name] - [RSVP Status]

[Participant First and Last Name] - [RSVP Status]

Agenda

[Meeting Description]

RSVP

RSVP to this session [Hyperlink to platform]

You can also suggest a new time to meet [Hyperlink to platform]

Need help adding this meeting to your calendar?

Meeting updated

Subject: Session updated: [Meeting Title] @ [Date] at [Time] [Time Zone]

Content:

Heads up, your meeting time has been updated

[Meeting Title]

When

[Date]

[Time][Time Zone]

Where

Torch: [Meeting URL]

Who

[Coach First and Last Name] - [RSVP Status]

[Participant First and Last Name] - [RSVP Status]

Agenda

[Meeting Description]

Edit

Reschedule or update this meeting [Hyperlink to platform]

Need help adding this meeting to your calendar?

Meeting canceled

Subject: Canceled: [Meeting Title] @ [Date] at [Time] [Time Zone]

Content:

Your upcoming meeting has been canceled:

[Meeting Title]

When

[Date]

[Time][Time Zone]

Where

Torch: [Meeting URL]

Who

[Coach First and Last Name] - [RSVP Status]

[Participant First and Last Name] - [RSVP Status]

Agenda

[Meeting Description]

New message

Subject: New message from [Full Name] in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]"

Content:

[Full Name] sent a message in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]":

[Full Name] [Time and Date of Message]

[Text of Message]

View message [Button, hyperlinked] Or reply to this email to send a response

New reply to a message

Subject: [Full Name] replied to a message in " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]"

Content:

[Full Name] replied to a message in " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]":

[Full Name] [Time and Date of First Message]

[Text of First Message]

[Number of Previous Replies, If 2+]

New reply

[Full Name] [Time and Date of Reply]

[Text of Most Recent Reply Message]

View message [Button, hyperlinked] Or reply to this email to send a response

Survey due

Survey #1 - Coach compatibility

Subject: Your Torch coach compatibility survey is due tomorrow

Content:

Hi [Participant First Name],

Your coach compatibility survey is due tomorrow. Please take a few minutes to complete it to provide valuable feedback on how you're feeling about your coach.

Complete survey [Button, hyperlinked]

Survey #2 - Coaching experience

Subject: Your Torch coaching experience survey is due tomorrow

Content:

Hi [Participant First Name],

Your coaching experience survey is due tomorrow. Please take a few minutes to complete it to provide valuable feedback on how your coaching experience is going so far.

Complete survey [Button, hyperlinked]

Survey #3 - Impact survey

Subject: Your Torch impact survey is due tomorrow

Content:

Hi [Participant First Name],

Your impact survey is due tomorrow. Please take a few minutes to complete it to help us track your growth and progress throughout your coaching journey.

Complete survey [Button, hyperlinked]

"Survey not completed" action item (Optional send)

Subject: Remember to take your coaching survey: [Survey Name]

Content:

Hi [Participant First Name],

I noticed you haven’t responded to your coaching survey, “[Survey Name].” These surveys help us provide you with a better coaching experience. We kindly ask that you spend just a couple minutes to fill it out.

Complete survey [Button, hyperlinked]

If you have any questions, please reply to this email.

"First meeting not scheduled" action item (Optional send)

Subject: [Participant First Name}, remember to schedule your first coaching meeting

Content:

Hi [Participant First Name],

I noticed you haven't scheduled your first meeting with [Coach First Name]. Kick off this partnership on the right foot with an initial meeting to introduce yourselves and review your goals. Quick tip, make sure to schedule your next meeting together before you end your first call.

Schedule meeting with [Coach First Name] [Button, hyperlinked]

If you have any questions, please reply to this email.

"No meeting scheduled" action item (Optional send)

Subject: Schedule your next coaching meeting

Content:

Hi [Participant First Name],

You haven't had a coaching meeting in a while. Take a minute to schedule one now.

Schedule a coaching meeting [Button, hyperlinked]

If you have any questions, please reply to this email.

Request 360 assessment feedback reminder

Subject: Continue your 360 assessment process

Content:

It looks like you have completed your self assessment, but have not yet invited colleagues to do the same for you. Use the button below to continue the 360 process, and collect feedback from new perspectives that can help you to grow.

Visit partnership path [Button, hyperlinked]

360 assessment feedback request

Subject: [Participant First and Last Name] would like your feedback

Content:

[Participant First and Last Name] at [Organization Name] is seeking to grow as a leader and is working with a Torch coach. They have chosen you to share your perspective on their strengths and opportunities, so they can develop with intention and evidence. Your feedback is a gift.

Please complete the linked survey (~10 mins) as soon as you can. As you've been identified as a "[Colleague Role Selected by Participant, such as Manager, Peer, Direct Report, etc.]", your responses will be grouped into the category of "[Colleague Role, such as Manager, Peer, Direct Report, etc.]." Please know that all written responses are totally anonymous.

This survey link was generated just for you, be sure not to share it with anyone else. Once you complete the survey, the link will become inactive.

Remember that [Participant First Name] has selected you because they realize that constructive feedback is a powerful accelerator of growth. Use the same care and accountability you would use when talking to them directly. True leadership growth is dramatically enabled by a safe environment.

Your feedback will be used solely for the purpose of helping [Participant First Name] to reach their full potential. Your written responses will be delivered verbatim and will not be shared beyond Alan and their coach.

Privacy details & feedback tips

Get Started [Button, hyperlinked]

Decline To Participate [Hyperlink]

360 assessment feedback request declined

Subject: Your feedback request has been declined

Content:

Someone has declined to serve as a feedback provider for your 360 assessment. There may be a number of reasons for this. If you would still like them to provide feedback, we suggest you reach out to understand their situation. They can reverse their decline if they return to the link in your original feedback request. While in the declined state, you will not be able to invite them to a new 360.

Visit partnership path [Button, hyperlinked]

360 assessment released

Subject: Your 360 results are now available. ([Organization Name])

Content: 

Your colleagues have completed your 360 degree review and the results are now available for you to see. 

Visit partnership path [Button, hyperlinked]

Colleague feedback request

Subject: [Action Required] [Participant First Name] would like your feedback

Content:

Hi there,

Your colleague [Participant First and Last Name] has been working with a leadership coach from Torch for the past several months. At this point, they'd like your feedback on their recent behavior at work.

Will you help [Participant First Name] become a better leader? Offer your feedback within the next week.

Give [Participant First Name] feedback [Button, hyperlinked]

Or, decline to participate [Hyperlink]

Daily or weekly digest

Subject: 

• For daily digest: You have unread messages: [Month Date]

• For weekly digest: You have unread messages: [Month Date, Year] - [Month Date, Year]

Content:

[Full Name] sent a message in " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]":

[Full Name] [Time and Date of Message]

[Text of Message]

View message [Button, hyperlinked]

[Full Name] replied to a message in " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]":

[Full Name] [Time and Date of Reply]

[Text of Reply Message]

New reply

[Full Name] [Time and Date of Reply]

[Text of Most Recent Reply Message]

View message [Button, hyperlinked]

Partnership paused

Subject: Your program " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been paused

Content:

Hi [Participant First Name],

Your Torch program " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been paused.

When you are ready to resume your program or if you have any questions, please reach out to us.

Partnership resumed

Subject: Your program " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has resumed on Torch

Content:

Hi [Participant First Name],

Your coaching program " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has resumed. The end date has changed to [Date].

If you have any questions, please reach out to us.

Go to program [Button, hyperlinked]

End date change

Subject: The end date for [Partnership Name, such as 1:1 Coaching with (Coach First Name)] has changed

Content:

Hi [Participant First Name],

The end date for your Torch program " [Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been changed to [Date].

If you have any questions or believe this is an error, please reach out to us.