1:1 Coaching Email Notifications Overview
- 14 May 2025
- 27 Minutes to read
1:1 Coaching Email Notifications Overview
- Updated on 14 May 2025
- 27 Minutes to read
Article summary
Did you find this summary helpful?
Thank you for your feedback
Reference all the email notifications that are sent as part of a Torch 1:1 Coaching program.
Note: Email notifications are sent from experience@torch.io and include standard Torch branding by default.
1:1 Coaching emails
Send timeframes are in calendar days, inclusive of weekends and holidays.
Program Stage | Who It’s Sent To & When | |
|---|---|---|
Invitation | Sent automatically to a participant when they’re invited to a cohort. | |
Invitation | Sent automatically to a participant 2 days after the “Initial invitation” notification if they still haven’t accepted their invitation. | |
Invitation | Sent automatically to a participant 4 days after the “Initial invitation” notification if they still haven’t accepted their invitation. | |
Invitation | Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t accepted their Torch invitation. | |
Enrollment | Sent automatically to a participant 2 days after they’ve accepted their invitation to Torch if they haven’t completed their match survey. | |
Enrollment | Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t completed their match survey. | |
Enrollment | Sent automatically to a participant when their coach options are available for review and selection. Note: Participants who are directly matched with a coach are not sent this email. | |
Enrollment | Sent automatically to a participant 9 days after their initial coach recommendations become available if they still haven’t selected a coach. Coach recommendations expire after 14 days, so this notification is sent 5 days before expiration. | |
Enrollment | Sent automatically to a participant 12 days after their initial coach recommendations become available if they still haven’t selected a coach. Coach recommendations expire after 14 days, so this notification is sent 2 days before expiration. | |
Partnership | Sent automatically to a participant when they select a coach or are directly matched with a coach. Note: A similar email is sent to the coach notifying them of their new participant. | |
Partnership | Sent automatically to a participant when the 360 assessment is available to start, typically immediately after the participant is matched with their coach and the partnership is created. | |
Partnership | Sent automatically to a participant 24 hours after they’ve matched with their coach if they haven’t scheduled their first meeting yet. | |
Partnership | Sent automatically to a participant 48 hours after the “Schedule first meeting reminder #1” notification (three days after the participant matched with their coach) if they still haven’t scheduled their first meeting. | |
Partnership | Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t scheduled their first meeting. | |
Partnership | Sent automatically to a participant when a meeting is scheduled. Includes a calendar invite attachment. | |
Partnership | When a participant schedules a coaching meeting, this email is automatically sent to the participant when their coach RSVPs to the invite with a “Yes” or “No” response. | |
Partnership | Sent automatically to a participant 1 week after the “Start your 360 assessment” notification if they still haven’t completed their self-assessment. | |
Partnership | Sent automatically to participants 48 hours before an upcoming coaching meeting. Includes a calendar invite attachment. | |
Partnership | Sent automatically to participants 1 hour before an upcoming coaching meeting. Includes a calendar invite attachment. | |
Partnership | Sent automatically to a participant if a meeting’s date, time, or location has been edited, or someone RSVPs. Includes an updated calendar invite attachment, if the meeting has been edited. The participant’s coach also receives an email. | |
Partnership | Sent automatically to a participant when a meeting has been canceled. Includes an updated calendar invite attachment. | |
Partnership | Sent automatically to a participant when their coach sends them a message on the Torch platform. | |
Partnership | Sent automatically to a participant when their coach replies to a message they sent on the Torch platform. | |
Partnership | Sent automatically to a participant after the first meeting with their coach is complete, prompting them to complete their Coach Compatibility survey. | |
Partnership | Sent automatically to a participant 1 week after the “Tell us about your coach compatibility reminder #1” notification if they still haven’t submitted their Coach Compatibility survey. | |
Partnership | Sent automatically to a participant the day before a survey is due if they still haven’t completed it. | |
Partnership | Sent automatically to a participant to request feedback following a survey submission that includes neutral or “disagree” responses to coach or coaching experience questions. | |
Partnership | Sent automatically to a participant one week after the “Negative survey response feedback request” notification if they still haven’t shared any feedback about the reason behind their rating(s). | |
Partnership | Program managers can use the action items feature to edit and manually send this reminder email to participants who haven’t completed a specific program survey. | |
Partnership | Sent automatically to a participant 24 hours after completing a meeting with their coach if they haven’t scheduled their next meeting yet. | |
Partnership | Sent automatically to a participant 48 hours after the “Schedule next meeting reminder #1” notification (three days after the participant’s last completed meeting) if they still haven’t scheduled their next meeting with their coach. | |
Partnership | Program managers can use the action items feature to edit and manually send this reminder email to participants who don’t have any meetings scheduled with their coach. | |
Partnership | Sent automatically to a participant 48 hours after the first meeting with their coach is complete. | |
Partnership | Sent automatically to a participant 1 week after the “Schedule manager alignment meeting reminder #1” notification if they still haven’t scheduled their manager alignment meeting. | |
Partnership | Sent automatically to a participant weekly until they invite colleagues to provide feedback via the 360 assessment. | |
Partnership | Sent manually by a participant to the colleagues they’ve invited to provide them with feedback via the 360 assessment. | |
Partnership | Sent automatically to a participant when a colleague they’ve invited to provide feedback via the 360 assessment declines. | |
Partnership | Sent automatically to a participant when their 360 assessment results have been released by their coach. | |
Partnership | Sent automatically to a participant immediately after the third meeting with their coach is complete. | |
Partnership | Sent automatically to a participant 1 week after the “Complete your Coaching Experience survey reminder #1” notification if they still haven’t submitted their Coaching Experience survey. | |
Partnership | Sent automatically to a participant when the Impact survey becomes available to them. For 6-month programs, this is at month 5. For 12-month programs, this is at month 5 and month 9. | |
Partnership | Sent automatically to a participant 1 week after the “Complete your Impact survey reminder #1” notification if they still haven’t submitted their Impact survey. | |
Partnership | Sent automatically to a participant 1 week after the “Complete your Impact survey reminder #2” notification if they still haven’t submitted their Impact survey. | |
Partnership | Sent automatically to a participant when the option to request colleague feedback becomes available to them. For 6-month programs, this is at month 5. For 12-month programs, this is at month 9. | |
Partnership | Sent automatically to a participant 1 week after the “Start your colleague feedback assessment” notification if they still haven’t requested, received, and reviewed feedback from at least one colleague. | |
Partnership | Sent manually by a participant to the people they’ve requested feedback from via the colleague feedback feature. | |
Partnership | Sent automatically to a participant on a daily or weekly basis to give them a summary of message activity that occurred on the Torch platform. Participants can adjust the frequency of these emails by following these instructions. | |
Partnership | Sent automatically to a participant and their coach if the partnership is paused. | |
Partnership | Sent automatically to a participant and their coach when the previously paused partnership is resumed. | |
Partnership | Sent automatically to a participant if their partnership end date is changed. |
Email content
Any information specific to your organization or program, or to an individual participant, is presented in brackets below. Some email notifications also include call-to-action buttons that link participants directly to the Torch platform, which are indicated by bolded text followed by a “[Button, hyperlinked]” label.
Initial invitation
Subject: [Organization Name] has invited you to a coaching program
Content:
Hi [Participant First Name],
Congratulations! [Organization Name] is investing in your professional development and has invited you to participate in the [Program Name] program as a coachee.
As part of Torch coaching, you'll be matched with a Torch coach who is aligned with your goals and learning style. Over the next several months you'll meet with your coach about twice a month. Your coach will help you set and work towards leadership goals, learn from new experiences, and become an even better leader.
People who receive coaching are more likely to:
Find purpose and meaning at work
Be able to influence down, across, and up at their organization
Receive exceptional ratings on their performance review
Begin onboarding [Button, hyperlinked]
Invitation reminder #1
Subject: Reminder: [Organization Name] has invited you to a coaching program
Content:
Hi [Participant First Name],
Reminder - [Organization Name] has invited you to participate in the [Program Name] program as a coachee.
As part of Torch coaching, you'll be matched with a Torch coach who is aligned with your goals and learning style. Over the next several months you'll meet with your coach about twice a month. Your coach will help you set and work towards leadership goals, learn from new experiences, and become an even better leader.
People who receive coaching are more likely to:
Find purpose and meaning at work
Be able to influence down, across, and up at their organization
Receive exceptional ratings on their performance review
Begin onboarding to learn more!
Begin onboarding [Button, hyperlinked]
Invitation reminder #2
Subject: Final reminder: Don't miss your chance to get a coach
Content:
Hi [Participant First Name],
We wanted to remind you one last time that [Organization Name] has invited you to participate in the [Program Name] program as a coachee.
This is a great opportunity to level up your leadership skills that [Organization Name] does not want you to miss out on.
Please complete your onboarding so you don't miss out on your chance to choose a coach.
As part of Torch coaching, you'll be matched with a Torch coach who is aligned with your goals and learning style. Over the next several months you'll meet with your coach about twice a month. Your coach will help you set and work towards leadership goals, learn from new experiences, and become an even better leader.
People who receive coaching are more likely to:
Find purpose and meaning at work
Be able to influence down, across, and up at their organization
Receive exceptional ratings on their performance review
Begin onboarding to learn more!
Begin onboarding [Button, hyperlinked]
"Invite not accepted" action item (Optional send)
Subject: Get started with your coaching program
Content:
Hi [Participant First Name],
I hope this email finds you well! You were recently invited to participate in a coaching program run by Torch; however, it looks like you haven’t accepted the invite yet.
If you would like to participate, please click the button below to get started.
Get started here [Button, hyperlinked]
Complete your match profile reminder
Subject: Action required: Complete your coaching match profile by tomorrow
Content:
Hi [Participant First Name],
We wanted to remind you that you have been invited to participate in a Torch 1:1 coaching program.
This is a great opportunity to uplevel your leadership skills. Don't miss your chance to get a coach!
Remember, people who receive coaching are more likely to find purpose and meaning at work, be able to influence down, across, and up at their organization, and receive exceptional ratings on their performance reviews.
Complete your enrollment before it's too late!
Survey
Complete your match profile
Let's finish this [Button, hyperlinked]
"Match profile not completed" action item (Optional send)
Subject: Want to get matched? Fill out your match profile
Content:
Hi [Participant First Name],
Remember to fill out your match profile survey in [Program Name] so we can find you a great match.
Complete match profile [Button, hyperlinked]
Coach recommendations available
Subject: Time sensitive: Your Coach options are ready!
Content:
Hi [Participant First Name],
Based on your match profile, our matching team has hand-picked a few coaches we believe could be great partners for you.
It's now time for you to review your coach options, learn about their backgrounds, and select a coach to begin your coaching. You have until [Expiration Date] to select a coach. If you don't select a coach, you will not be able to start your coaching program.
See coach options [Button, hyperlinked]
Thanks!
- The Torch Team
Coach selection reminder #1
Subject: Time sensitive: You have 5 days left to select your Coach
Content:
Hi [Participant First Name],
Based on your match profile, our matching team has hand-picked a few coaches we believe could be great partners for you.
Just a reminder: you have 5 days left to review these options and select your coach. If you do not select a coach, you will not be able to start your coaching program.
See coach options [Button, hyperlinked]
Thanks!
- The Torch Team
Coach selection reminder #2
Subject: Time sensitive: You have 2 days left to select your Coach
Content:
Hi [Participant First Name],
Based on your match profile, our matching team has hand-picked a few coaches we believe could be great partners for you.
Final reminder: you have 2 days left to review and select your coach. If you do not select a coach, you will not be able to start your coaching program.
See coach options [Button, hyperlinked]
Thanks!
- The Torch Team
Coach introduction
Subject: Introducing your new coach: [Coach First and Last Name]
Content:
Hi [Participant First Name],
We're thrilled to inform you that you have successfully completed your onboarding for [Organization Name]'s [Program Name] coaching program, and you have been matched with your new coach, [Coach First and Last Name]!
[Coach First Name] is eager to start working with you and help you develop your leadership skills. To get started, please log in to Torch and schedule your first coaching session with [Coach First Name]. During your first session, you will have the opportunity to get to know each other and discuss your goals and expectations for your coaching partnership.
Congratulations on taking this important step towards your personal and professional development. We are confident that you will benefit greatly from this coaching program and wish you all the best on your journey!
If you have any questions or concerns, please don't hesitate to reach out to us.
[Image of Coach]
[Coach First Name and Last Name]
Torch Coach
Time Zone: [Coach's Time Zone]
Language: [Coach's Language]
Get started on your program [Button, hyperlinked]
Start your 360 assessment
Subject: Please start your Torch 360 assessment
Content:
Hi [Participant First Name],
It’s time for you to start your Torch 360 assessment!
The 360 assessment is a holistic assessment that will help you discover insights about yourself and identify areas of behavior change to focus on during coaching.
This assessment is a critical part of your coaching journey so we recommend that you start as soon as possible. Delaying this will prevent you from kicking off your coaching and getting the feedback you need.
Start now [Button, hyperlinked]
You can find more information about the Torch 360 in this article.
Schedule first meeting reminder #1
Subject: Schedule your first Torch coaching meeting
Content:
Hi [Participant First Name],
Congratulations on beginning your coach journey! To get started, schedule your first coaching meeting with [Coach First Name].
Your first meeting will give you the opportunity to get to know your coach, discuss your goals, and set expectations for your partnership.
Schedule meeting [Button, hyperlinked]
If you have any questions, please reply to this email.
Schedule first meeting reminder #2
Subject: Reminder: Schedule your first Torch coaching meeting
Content:
Hi [Participant First Name],
Just a quick reminder - please schedule your first coaching meeting with [Coach First Name].
Your first meeting will build the foundation of your coaching journey and give you the opportunity to get to know your coach, discuss your goals, and set expectations for your partnership.
Schedule meeting [Button, hyperlinked]
If you have any questions, please reply to this email.
"First meeting not scheduled" action item (Optional send)
Subject: [Participant First Name}, remember to schedule your first coaching meeting
Content:
Hi [Participant First Name],
I noticed you haven't scheduled your first meeting with [Coach First Name]. Kick off this partnership on the right foot with an initial meeting to introduce yourselves and review your goals. Quick tip, make sure to schedule your next meeting together before you end your first call.
Schedule meeting with [Coach First Name] [Button, hyperlinked]
If you have any questions, please reply to this email.
Meeting scheduled
Subject: Invitation: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
RSVP: [RSVP Status]
[Participant First and Last Name]
RSVP: [RSVP Status]
RSVP View or manage on Torch [Button, hyperlinked]
Note: Last-minute cancellations make it difficult for our coaches to regain their calendar time. Please be courteous and RSVP to all meetings, attend your scheduled meetings, or cancel your meetings as early as possible. Leaving meetings in an “Awaiting” or “Maybe” state may cause the meeting to cancel.
Meeting RSVP
Subject: [Coach First and Last Name] is a “[RSVP Response]”: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
RSVP: [RSVP Status]
[Participant First and Last Name]
RSVP: [RSVP Status]
RSVP View or manage on Torch [Button, hyperlinked]
Note: Last-minute cancellations make it difficult for our coaches to regain their calendar time. Please be courteous and RSVP to all meetings, attend your scheduled meetings, or cancel your meetings as early as possible. Leaving meetings in an “Awaiting” or “Maybe” state may cause the meeting to cancel.
Start your 360 assessment reminder
Subject: Reminder: Please start your Torch 360 assessment
Content:
Hi [Participant First Name],
Just a reminder - your Torch 360 assessment is now available for you to start.
This assessment is a critical part of your coaching journey so we recommend that you start as soon as possible. Delaying this will prevent you from getting the feedback you need.
Start now [Button, hyperlinked]
You can find more information about the Torch 360 in this article.
Upcoming meeting reminder #1
Subject: Meeting coming up: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
RSVP: [RSVP Status]
[Participant First and Last Name]
RSVP: [RSVP Status]
RSVP View or manage on Torch [Button, hyperlinked]
Note: Last-minute cancellations make it difficult for our coaches to regain their calendar time. Please be courteous and RSVP to all meetings, attend your scheduled meetings, or cancel your meetings as early as possible. Leaving meetings in an “Awaiting” or “Maybe” state may cause the meeting to cancel.
Upcoming meeting reminder #2
Subject: Reminder: Your meeting starts in 1 hour
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
RSVP: [RSVP Status]
[Participant First and Last Name]
RSVP: [RSVP Status]
RSVP View or manage on Torch [Button, hyperlinked]
Note: Last-minute cancellations make it difficult for our coaches to regain their calendar time. Please be courteous and RSVP to all meetings, attend your scheduled meetings, or cancel your meetings as early as possible. Leaving meetings in an “Awaiting” or “Maybe” state may cause the meeting to cancel.
Meeting updated
Subject: Meeting updated: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
When [Date] [Time] [Time Zone]
Where [Meeting URL]
Who [Coach First and Last Name]
RSVP: [RSVP Status]
[Participant First and Last Name]
RSVP: [RSVP Status]
RSVP View or manage on Torch [Button, hyperlinked]
Note: Last-minute cancellations make it difficult for our coaches to regain their calendar time. Please be courteous and RSVP to all meetings, attend your scheduled meetings, or cancel your meetings as early as possible. Leaving meetings in an “Awaiting” or “Maybe” state may cause the meeting to cancel.
Meeting canceled
Subject: Canceled meeting: [Meeting Title] @ [Date] [Time] [Time Zone]
Content:
[Meeting Title]
This meeting has been canceled and removed from your calendar.
When [Date] [Time] [Time Zone]
Where This meeting has been canceled.
Who [Coach First and Last Name]
[Participant First and Last Name]
New message
Subject: New message from [Coach Full Name] in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]"
Content:
[Coach Full Name] sent a message in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]":
[Coach Full Name] [Time and Date of Message]
[Text of Message]
View message [Button, hyperlinked] Or reply to this email to send a response
New reply to a message
Subject: [Coach First and Last Name] replied to a message in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]"
Content:
[Coach First and Last Name] replied to a message in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]":
[First and Last Name of Original Message Sender] [Time and Date of First Message]
[Text of First Message]
[Number of Previous Replies, If 2+]
New reply
[Coach First and Last Name] [Time and Date of Reply]
[Text of Most Recent Reply Message]
View message [Button, hyperlinked] Or reply to this email to send a response
Tell us about your coach compatibility reminder #1
Subject: New Torch action item: Tell us about your coach compatibility
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please tell us about your coach compatibility by [Due Date].
It will only take a few minutes and will provide valuable feedback on how you’re feeling about your coach.
Complete task [Button, hyperlinked]
Tell us about your coach compatibility reminder #2
Subject: Reminder: Tell us about your coach compatibility
Content:
Hi [Participant First Name],
Just a quick reminder - please tell us about your coach compatibility by [Due Date].
It will only take a few minutes to complete and will provide valuable feedback on how you’re feeling about your coach.
Complete task [Button, hyperlinked]
Survey due soon alert
Note: The content for this email is different depending on if it’s the Coach Compatibility, Coaching Experience, or Impact survey that’s due.
Survey #1 - Coach compatibility
Subject: Your Torch coach compatibility survey is due tomorrow
Content:
Hi [Participant First Name],
Your coach compatibility survey is due tomorrow. Please take a few minutes to complete it to provide valuable feedback on how you're feeling about your coach.
Complete survey [Button, hyperlinked]
Survey #2 - Coaching experience
Subject: Your Torch coaching experience survey is due tomorrow
Content:
Hi [Participant First Name],
Your coaching experience survey is due tomorrow. Please take a few minutes to complete it to provide valuable feedback on how your coaching experience is going so far.
Complete survey [Button, hyperlinked]
Survey #3 - Impact survey
Subject: Your Torch impact survey is due tomorrow
Content:
Hi [Participant First Name],
Your impact survey is due tomorrow. Please take a few minutes to complete it to help us track your growth and progress throughout your coaching journey.
Complete survey [Button, hyperlinked]
Negative survey response feedback request
Subject: Tell us more about your coach feedback
Content:
Hi [Participant First Name],
We noticed that you expressed dissatisfaction in your most recent survey about your coaching partnership with your coach, [Coach First Name].
“[Survey Question].” - [Participant’s Response]
“[Survey Question].” - [Participant’s Response]
“[Survey Question].” - [Participant’s Response]
To gain a deeper understanding of how we can improve your coaching experience, please reply to let us know more about the reason behind your rating(s).
If you feel this was a mistake, please let us know and we’ll provide the steps for you to update your survey response.
We greatly value your feedback and look forward to supporting you.
Negative survey response feedback request reminder
Subject: Reminder: Tell us more about your coach feedback
Content:
Hi [Participant First Name],
Just a quick reminder - we’re hoping to learn more about your recent rating(s) regarding your coaching partnership with [Coach First Name].
“[Survey Question].” [Participant’s Response]
“[Survey Question].” [Participant’s Response]
“[Survey Question].” [Participant’s Response]
We understand that your time is valuable and would greatly appreciate the opportunity to improve your experience. Please reply to let us know more about the reason behind your rating(s).
If you feel this was a mistake, please let us know so we can update your survey response.
We greatly value your feedback and look forward to supporting you.
"Survey not completed" action item (Optional send)
Subject: Remember to take your coaching survey: [Survey Name]
Content:
Hi [Participant First Name],
I noticed you haven’t responded to your coaching survey, “[Survey Name].” These surveys help us provide you with a better coaching experience. We kindly ask that you spend just a couple minutes to fill it out.
Complete survey [Button, hyperlinked]
If you have any questions, please reply to this email.
Schedule next meeting reminder #1
Subject: Schedule your next Torch coaching meeting
Content:
Hi [Participant First Name],
We noticed that you don’t have your next meeting scheduled with your Torch coach. Schedule your next meeting with [Coach First Name] to ensure that you are creating momentum towards your coaching goals.
Schedule meeting [Button, hyperlinked]
Schedule next meeting reminder #2
Subject: Reminder: Schedule your next Torch coaching meeting
Content:
Hi [Participant First Name],
Just a quick reminder - please schedule your next meeting with [Coach First Name] to ensure that you are creating momentum towards your coaching goals.
Schedule meeting [Button, hyperlinked]
"No meeting scheduled" action item (Optional send)
Subject: Schedule your next coaching meeting
Content:
Hi [Participant First Name],
You haven't had a coaching meeting in a while. Take a minute to schedule one now.
Schedule a coaching meeting [Button, hyperlinked]
If you have any questions, please reply to this email.
Schedule manager alignment meeting reminder #1
Subject: Schedule your Torch manager alignment meeting
Content:
Hi [Participant First Name],
It’s time to schedule your manager alignment meeting! We recommend that you schedule this meeting with [Coach First Name] and your manager within the next 2 weeks.
Your manager alignment meeting will help you explore how you would like to be supported throughout your program and is also an opportunity for you and your manager to align on your goals and objectives.
Schedule meeting [Button, hyperlinked]
Learn more about scheduling a manager alignment meeting here.
Schedule manager alignment meeting reminder #2
Subject: Reminder: Schedule your Torch manager alignment meeting
Content:
Hi [Participant First Name],
Just a quick reminder - please schedule your manager alignment meeting with [Coach First Name] and your manager within the next week.
Your manager alignment meeting will help you explore how you would like to be supported throughout your program and is also an opportunity for you and your manager to align on your goals and objectives.
Schedule meeting [Button, hyperlinked]
Learn more about scheduling a manager alignment meeting here.
Request 360 assessment feedback reminder
Subject: Continue your 360 assessment process
Content:
It looks like you have completed your self assessment, but have not yet invited colleagues to do the same for you. Use the button below to continue the 360 process, and collect feedback from new perspectives that can help you to grow.
Visit partnership path [Button, hyperlinked]
360 assessment feedback request
Subject: [Participant First and Last Name] has requested feedback from you
Content:
[Participant First and Last Name] at [Organization Name] is working with a Torch coach to grow their leadership skills and has chosen you to provide valuable feedback on their strengths and areas for improvement. Your insights will help them develop with purpose and clarity.
Please complete the survey below as soon as you’re able. Treat this opportunity with the same care as if you were speaking with them directly. This survey will take about 10 minutes and is unique to you, so please don’t share it with others. The privacy policy is indicated at the beginning of the survey.
Give feedback [Button, hyperlinked]
Thank you for your support!
Decline to Participate [Hyperlink]
360 assessment feedback request declined
Subject: Your feedback request has been declined
Content:
Someone has declined to serve as a feedback provider for your 360 assessment. There may be a number of reasons for this. If you would still like them to provide feedback, we suggest you reach out to understand their situation. They can reverse their decline if they return to the link in your original feedback request. While in the declined state, you will not be able to invite them to a new 360.
Visit partnership path [Button, hyperlinked]
360 assessment released
Subject: Your 360 results are now available. ([Organization Name])
Content:
Your colleagues have completed your 360 degree review and the results are now available for you to see.
Visit partnership path [Button, hyperlinked]
Complete your Coaching Experience survey reminder #1
Subject: New Torch action item: Complete your coaching experience survey
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please complete your coaching experience survey by [Due Date].
It will only take a few minutes and will provide valuable feedback on how your coaching experience is going so far.
Complete task [Button, hyperlinked]
Complete your Coaching Experience survey reminder #2
Subject: Reminder: Complete your coaching experience survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete the coaching experience survey by [Due Date].
It will only take a few minutes to complete and will provide valuable feedback on how your coaching experience is going so far.
Complete task [Button, hyperlinked]
Complete your Impact survey reminder #1
Subject: New Torch action item: Complete your impact survey
Content:
Hi [Participant First Name],
You have a new action item to complete on Torch! Please complete your impact survey by [Due Date].
It will only take a few minutes and will help us track your growth and progress throughout your coaching journey.
Complete task [Button, hyperlinked]
Complete your Impact survey reminder #2
Subject: Reminder: Complete your impact survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete your impact survey by [Due Date].
It will only take a few minutes to complete and will help us track your growth and progress throughout your coaching journey.
Complete task [Button, hyperlinked]
Complete your Impact survey reminder #3
Subject: Reminder: Complete your impact survey
Content:
Hi [Participant First Name],
Just a quick reminder - please complete your impact survey by [Due Date].
It will only take a few minutes to complete and will help us track your growth and progress throughout your coaching journey.
Complete task [Button, hyperlinked]
Start your colleague feedback assessment
Subject: Please start your Torch colleague feedback assessment
Content:
Hi [Participant First Name],
It’s time for you to request feedback from your colleagues!
The colleague feedback assessment allows you to ask your colleagues about the growth they’ve seen in you at work since starting your coaching journey, which is an essential part of understanding your progress throughout coaching.
Please begin inviting colleagues to share feedback today.
Start now [Button, hyperlinked]
You can find more information about the colleague feedback assessment in this article.
Start your colleague feedback assessment reminder
Subject: Reminder: Please start your Torch colleague feedback assessment
Content:
Hi [Participant First Name],
Just a reminder - it’s time for you to request feedback from your colleagues.
We recommend you start as soon as possible, as delaying this will prevent you from getting valuable feedback on your growth and change throughout your coaching partnership.
Start now [Button, hyperlinked]
You can find more information about the colleague feedback assessment in this article.
Colleague feedback request
Subject: [Action Required] [Participant First Name] would like your feedback
Content:
Hi there,
Your colleague [Participant First and Last Name] has been working with a leadership coach from Torch for the past several months. At this point, they'd like your feedback on their recent behavior at work.
Will you help [Participant First Name] become a better leader? Offer your feedback within the next week.
Give [Participant First Name] feedback [Button, hyperlinked]
Or, decline to participate [Hyperlink]
Daily or weekly digest
Subject:
For daily digest: You have unread messages: [Month and Day]
For weekly digest: You have unread messages: [Full Date Starting Digest Period] - [Full Date Ending Digest Period]
Content:
[Full Name] sent a message in "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]":
[Full Name] [Time and Date of Message]
[Text of Message]
View message [Button, hyperlinked]
[Full Name] replied to a message in “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]":
[Full Name] [Time and Date of Reply]
[Text of Reply Message]
New reply
[Full Name] [Time and Date of Reply]
[Text of Most Recent Reply Message]
View message [Button, hyperlinked]
Partnership paused
Subject: Your program "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been paused
Content:
Hi [Participant First Name],
Your Torch program "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been paused.
When you are ready to resume your program or if you have any questions, please reach out to us.
Partnership resumed
Subject: Your program "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has resumed on Torch
Content:
Hi [Participant First Name],
Your coaching program "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has resumed. The end date has changed to [Date].
If you have any questions, please reach out to us.
Go to program [Button, hyperlinked]
Partnership end date change
Subject: The end date for “[Partnership Name, such as 1:1 Coaching with (Coach First Name)]” has changed
Content:
Hi [Participant First Name],
The end date for your Torch program "[Partnership Name, such as 1:1 Coaching with (Coach First Name)]" has been changed to [Date].
If you have any questions or believe this is an error, please reach out to us.
