IP and URL allowlist
  • 28 Jul 2023
  • 1 Minute to read

IP and URL allowlist


Article Summary

For proper email deliverability and platform functionality, the following domains, IP addresses, and URLs must be permitted.


***Consider excluding these URLs and emails from any email/calendar event security restrictions or URL isolation security as well to ensure full functionality.***


Email domainsPlatform Email IP Address
167.89.86.37
@torch.io
hello@torch.io
experience@torch.io
Embedded email links
app.torch.io
Password reset verification code coming from:
no-reply[at]torch.io
sent from us-west-2.amazonses.com email server.


Website URLs
These URLs are used for accessing the Torch platform.

torch.io
app.torch.io
api.prod.torch.io
coaching.torch.io
api.geteverwise.com
api.torch.io
admin.torch.io
<yoursubdomain>.torch.io


Meetings
These URLs are used for meeting links and are followed by a unique ID for each meeting.
https://<yoursubdomain>.torch.io/meet/
https://<yoursubdomain>.torch.io/coaching/meet/


Third-party services

CronofyScheduling and calendar syncing. This integration needs permissions to read and make changes to the user's calendar. Third-party integrations like this may be restricted at an organizational level in G Suite, O365, and others. More information can be found in the Cronofy documentation.
Video conferencing via Twilio

Torch uses video conferencing provided by the Twilio service. Access to the user's camera and microphone through their browser is required.
You will need any applicable URLs and IPs on this list provided by Twilio for your users. View Twilo’s list of supported browsers to ensure your browser is supported.

Atlassian Jira


jira[at]torchio.atlassian.net
torchio.atlassian.net (for support requests) 



Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.