FAQs on Torch Video Meetings
  • 25 Jan 2024
  • 2 Minutes to read

FAQs on Torch Video Meetings


Article Summary

Have questions about video meetings on the Torch platform? Start here. For quick navigation, click on a topic below to go directly to that section.


Learning the Basics

What browsers are supported?

Torch video supports the following browsers on Windows, MacOS, and Linux:

  • Chrome
  • Firefox
  • Safari
  • Edge

For the best meeting experience, update to the latest browser version.

Do I need to install any software?

Nope! A Torch video meeting will open as a new tab in your browser. There is no application you need to install, as long as you're using a supported browser.

Do video meetings work on mobile?

While we don't recommend joining from a mobile device for the best meeting experience, if you do need to join on the go, use Chrome or Firefox for an Android device and Safari for iOS. Torch video is not supported on other mobile browsers at this time.


As an additional back-up option, you can also use the dial-in phone number provided with your meeting. Keep in mind that you are responsible for all carrier charges and costs incurred in connection with dialing into a meeting, or using data to join via video on mobile. Torch does not have any liability for and does not reimburse for these charges and costs.



Attending a Meeting

When can I enter the meeting room?

The meeting room will open 15 minutes before the meeting start time. You can join the meeting room at any time from 15 minutes before the scheduled meeting start time until the scheduled meeting end time.

Will I be kicked out of the meeting room at the meeting end time?

No. If your meeting runs long, you will not be automatically removed from the room until 25 minutes after the scheduled meeting end time. However, if you leave the room, you cannot rejoin after the meeting's scheduled end time.

Is my meeting being recorded?

Torch does not record meetings. However, we cannot prevent other attendees from using tools to record them. While you may see a record-like icon in your browser, this is to represent that your video and screen sharing are enabled, not that your meeting is being recorded.

I accidentally closed the meeting browser tab/window. What should I do?

Don't worry. If you're still within the scheduled meeting timeframe, you can use the link in the calendar invite to re-open the meeting page and you will be able to re-join the meeting. The time you are present in the meeting room will be logged, even if you leave the room in the middle of the meeting.

A phone number I don't recognize joined the meeting. What should I do?

Some meeting participants(particularly those in a sales or customer-facing roles) may use third-party software that automatically joins and records meetings. If you see a seemingly anonymous number join a meeting, first check if any participant is using such software. If so, ask them to manually stop the recording. If not, contact Torch Support and report this behavior immediately.




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