Qu: What is the Scoring Scale? 

The 360 scoring scale has raters assess coachees relative to others they have worked with over their careers as exhibiting the traits in each statement:

5 - Much more than others

4 - More than others

3 - Same as others

2 - Less than others

1 - Much less than others

Qu: Who are the “others” for the purposes of the Scoring Scale?

“Others” are those with whom the rater has worked with throughout their career.

Qu: How many raters should a client invite?

The more the better - as long as each rater has sufficient experience working with the client to be able to provide constructive feedback on their strengths and growth areas. We recommend inviting at least 7-10 - depending on the size of the organization.

Qu: Do raters receive reminders to complete the survey?

Yes! Raters will receive a reminder from Torch every week until feedback is completed. You may also suggest your client sends a note or slack to "nudge" a respondent who is taking a while to complete their feedback. You can see on your Torch dashboard which raters have not completed the survey.


Qu: How will I know when my client's 360 is ready for release?

One of the following three criteria must be met before the 360 can technically be released:

1) Self-assessment complete AND all colleagues have responded OR

2) At least 5 colleagues responded and 14 days have passed OR

3) 21 days have passed.

At that time, you'll be notified by email that the 360 is eligible for release.

BUT - this doesn't mean you should release it straight away. It's your cue to review the results to ensure they are in fact ready to be released to your client (see What should I check before releasing the 360 to my client?)

Qu: Where can I view my client's 360 results before releasing them?

Once you're notified that results are ready for release, you can view them under the 360 tab of your client's profile on your Dashboard. Simply click on "View Details".

Qu: What should I check before releasing the 360 to my client?

Once a 360 is released, it cannot be "unreleased", so it's important to ensure the following conditions are met / considered before releasing it to your client:

  1. Did all the invited colleagues respond? If not, you can suggest your client give the remaining invitees a personal reminder in addition to those sent automatically by Torch.

  2. Were enough colleagues invited (we recommend a minimum of 7)?

  3. Was the Manager invited?

  4. Did the Manager respond? (This is mandatory - please do not release before Manager feedback is received).

  5. Were all key stakeholders invited? If not, the client can add new respondents at any time until results are released.

  6. In cases where many weeks have passed and one or two people have still not responded despite multiple reminders, the coach and client may decide to close out the 360 in the interests of moving the process along. Note that this should only happen if the remaining respondents are not key stakeholders (eg manager).

  7. Did you check the written feedback for any inflammatory or attacking language? If you find comments that may be detrimental to the client's wellbeing, please let us know. In such circumstances we can remove those comments before release where in the best interests of the client.

Qu: How do I release 360 results to my client?

Once all the above factors are met, you may release the results to your client. Simply click the button on the 360 tab of your dashboard to enable the results. The 360 results will immediately appear on the client’s dashboard.

Qu: Should I release the results before or during a session with my client?

We recommend releasing the results during a session. This allows you to support and guide them to process the information in a constructive way. You can have them log in to their Torch account and review the results together on a video call.

Qu: What if I find inflammatory or attacking language in the 360? Should I release it anyway?

No. Please review the results carefully before releasing them, to make sure there is no sensitive or inflammatory information that may be detrimental to the client.

Note that this is different from candid, constructive feedback that may be perceived by the client as negative - but which is overall useful for their growth as a leader. It is the coach’s role to support the client to digest this feedback, and use it to fuel their growth and goals.

If you find inflammatory language in a 360, or you are unsure about a particular comment, please reach out to christina@torch.io. If necessary, we can remove such statements from the 360.

Qu: Can feedback still be provided after a 360 has been released?

No. Once the 360 results have been released to the client by their coach, the system will not allow any more responses. For this reason, it’s important that you review the 360 Release Checklist before releasing, paying particular attention to whether all respondents have submitted feedback - especially the client’s Manager.

Qu: Can I release the 360 results to my client without all responses being submitted?

While technically possible, it’s best practice to wait a few weeks to allow all raters time to respond. They will receive reminders from Torch every Monday until feedback is submitted.

If many weeks have passed and a small number of raters have not responded, check in with your client to see if they’d like to wait longer or release. Make sure they understand that no further responses will be accepted once it’s released.

Qu: What if my client's Manager hasn’t responded to the survey - can I release it anyway?

We generally do not release the 360 without the Manager’s feedback. If many weeks have passed, and reminders have been sent by the client without response, we recommend you reach out to our Customer Success team (cs@torch.io). They’ll contact the Program Manager at the client's company for assistance.


Qu: What do the numbers inside the triangles under Hidden Strengths and Hidden Opportunities refer to? 

  • These numbers refer to the difference between the client’s self assessment score and the average score given by their colleagues.

  • The numbers in the circles under "Strengths" and "Challenges" refer to the actual score being an average of all responses from colleagues. 

Qu: How are Hidden Strengths and Hidden Opportunities determined?

Hidden Strengths are highlighted where there is a difference of 0.7 or greater between the client's self assessment score and the average score given by their colleagues (where the client's score is lower).

Hidden Opportunities are highlighted where there is a difference of 0.7 or greater between the average score given by colleagues and the client's self assessment score (where the client's score is higher). 

Qu: How do I interpret the radar chart?

Score Comparison by Domain

This chart shows a comparison between your client's self-assessment scores (pink line) and how colleagues rated them (black line). It gives a quick visual snapshot of the gaps and/or alignment between your client's perceptions of themselves and the perceptions of their peers. 

Simply ask your client to take a look and see what they notice. They may need some help interpreting it.

Qu: What are "reverse-scored" statements?

Reverse scoring means that the numerical scoring scale runs in the opposite direction. Some statements will be presented in a way that “less than others” or “much less than others” are positive indicators and will align to a “4” or “5” instead of a “2” or “1” on the scoring scale.

Qu: What if we don't get through the whole 360 in one session?

Sometimes it may take two sessions to work through all the feedback with your client. Don't feel you need to rush through it - there is a lot to process.

You can set a homework assignment for the client such as reviewing their results again between sessions and identifying the three main themes of the feedback, etc.

Qu: Are any adjustments made for people taking the assessment from other regions and cultural backgrounds? 

Currently, the assessment statements have been tested with a pool of people from the US. Over time we hope to create versions that adapt to other cultures. 

Qu: My client wants to show their 360 results to their colleagues. How do they do that? 

They can easily export it to a PDF by clicking the button on their dashboard:

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