Torch Leadership Labs, Inc. is a leadership development company with a mission to help managers perform at their highest level. For coaching to be effective, it is important that Clients read the below guidelines and understand the components of a successful engagement.

What to Expect

Individual sessions are conducted by video for the duration of the engagement. Typical coaching sessions are bi-monthly for 60 minutes. Additional contact via text messaging is encouraged. Coach will respond to Client messages in a timely manner. In addition to 1:1 meetings the coaching program may include but is not limited to:

  • Goal setting

  • Recommended readings

  • Training in communication, giving feedback and relationship skills

  • Journaling/blogging

  • Stress management exercises such as exercise, yoga and meditation

  • Time management and prioritization

  • Learning-in-action assignments

Client Acknowledgments & Responsibilities

Client understands and acknowledges that successful coaching requires Client to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully. Full participation will typically involve cultivating an openness to try new strategies and ways of relating.

In order to improve the efficacy of leadership coaching, Client and Coach work collaboratively. Client is expected to evaluate Client’s own progress. If the coaching is not working as Client wishes, Client should immediately inform Coach so that steps can be taken to remedy and address any issues. Client acknowledges that coaching does not offer any guaranteed results.

Client understands that coaching is not a substitute for psychotherapy and is not a substitute for professional advice by legal, mental, medical or other qualified professionals. Client agrees to seek independent professional guidance for such matters and understands that coaching does not prevent, cure, or treat any mental disorder or medical disease.

It is understood and agreed to by Client and Coach that if either party recognizes that Client has a mental health issue that would benefit from psychotherapy, Coach may refer or direct Client to appropriate resources, in addition to or in lieu of coaching. By participating in the Services, Client acknowledges that coaching is not mental health counseling.


Confidentiality is essential to building the trust needed for an effective working relationship between Client and Coach. The content of 1:1 coaching sessions is confidential and will not be shared with any third party, including but not limited to managers, human resources, or other personnel.

Client will have sole discretion to share or not share the content of coaching conversations and any other information from the direct coaching process, except in situations that are listed below and in the Torch Code of Ethics. Coach may encourage Client to be open with Client’s manager (or other third parties) regarding Client’s progress. Coach will also, when appropriate, suggest Client initiate conversations between the Client and the Client’s manager or other parties to facilitate resolution, assess progress and identify appropriate next steps.

Some coaching sessions may be conducted in groups. Information revealed during these sessions by Client and other participants will be maintained as confidential by Coach. However, Client understands that participants in these group sessions may discuss the contents of these sessions with each other, or with third parties, and that Torch Leadership Labs, Inc. and its representatives cannot prevent them from doing so.

It is mutually understood for the duration of this agreement that the fact of this engagement is not confidential. All content of 1:1 sessions will be considered confidential, however, and will not be shared with any third party; provided, however, that Torch reserves the right to share confidential information under the following circumstances:

  • Where Client provides written consent to disclose personal information.

  • Content contained within the 360 Degree Feedback. This information may be shared with Client’s manager(s) and/or human resources department if applicable.

  • When Coach engages in regular consultation with other internal consulting professionals for the purpose of improving outcomes and for the benefit of the Client.

  • Where there is imminent or likely risk of danger to the Client, the Coach or others.

  • When content from a coaching session reveals illegal or criminal activity.

  • When required to disclose pursuant to a valid court order or subpoena.

  • Within a Learning Goal: the goal's existence, its leadership domain, and a very rough indication of "Growth Velocity" may be shared (e.g. "Standing", "Walking", "Running," "Sprinting"). The number of open or completed actions may be shared. In feedback goals, the client directly selects feedback providers to share the goals statements with.  Note that all other information contained within a Learning Goal is confidential, including:  goal title and description, actions associated with the goal, or raw feedback associated with the goal (whether quantitative ratings or written feedback).  

  • Information related to coaching session scheduling, such as the date, time, and duration of conducted sessions, as well as information about cancellations and rescheduling is not confidential and is typically shared with the Customer.

  • Information in coaching session rating surveys is not confidential and is typically shared with the Customer and coach.

Scheduling & Cancellations

Client acknowledges that for coaching to be effective, regular weekly or bi-monthly meetings are optimal. Coach will make reasonable effort to attend every meeting in a timely manner, with the exception of personal or business emergencies. If either Coach or Client will be late for a session, they should contact the other party as soon as possible via phone, text or email. 

24 Hour Cancellation Policy

Clients may reschedule sessions any time up to 24 hours before the scheduled time. Sessions cancelled/rescheduled within 24 hours of the scheduled time will be counted as completed sessions. 

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