FAQ about scheduling sessions with a coach
  • 22 Aug 2022
  • 2 Minutes to read

FAQ about scheduling sessions with a coach

Why are sessions not showing up on my calendar?

In order for the calendar event to display on your calendar in some cases, particularly when using an email alias, you will need to open the confirmation email and accept the invite. Depending on your email provider, you may need to open the attached .ics file to add it to the calendar. If you are not seeing an event on your calendar, the event may not have been added properly. Check your email for the scheduling confirmation and try adding it manually from there.

Will changes to a calendar event on my calendar sync to the Torch platform?

No, changes made to calendar events do not sync with the Torch platform. This includes changing the date or time as well as deleting an event. All changes to a coach session should be made through the Torch Sessions tab.

How can I join sessions?

You can join sessions through the link: https://app.torch.io/coaching/meet, or the Join button on the sessions page within the platform. This link is present in many places, including the calendar event (in your personal calendar), and reminder emails.

Do I need to be logged in to the Torch app to join sessions?

Yes. If you are not logged in to the platform, you will be prompted to sign in. You must be signed in to the Torch web application for the link to correctly launch the video meeting. You will be prompted to log in to your Torch account if necessary.

How can I join a session at the last second?

Go to: https://app.torch.io/coaching/meet. The Join button is always visible in the dashboard header. If there is a session coming up soon (within 15 minutes), the Join button will be active and direct you to the correct video meeting. 

How can I view and manage my sessions?

View and manage your sessions via the Sessions tab within your coaching path. All changes to sessions should be made via the Torch platform. 

How can I reschedule a session?

If you need to reschedule, or your coach schedules a session for a time you can’t make, you can select the Reschedule button, which first cancels the session, and then allows you to schedule a new session.

Can I set up recurring sessions?

Yes. Recurring session scheduling will allow you and your coach to set up a standing meeting time, or sessions that repeat a number of times. Currently, only your coach is able to schedule a recurring session series. Work with your coach if you would like to set up a recurring session.

Additional notes.

  • Session calendar events (found in your personal calendar) are managed by Torch. 
  • The coach and coachee share the same calendar event (Torch is the owner).
  • Invites, notifications, and reminders will come as emails to both the coachee and coach. 
  • Multiple future sessions:  These are created one-by-one in the Torch system. All are reflected in the Torch calendar and coachee and coach personal calendars.

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